Born from a desire to provide outstanding levels of service and customer satisfaction and a "can do" attitude, First Class Holidays recently celebrated its 20th anniversary.
Back in 1996, tired of a lacklustre attitude to customer service, founders Paul Ainsworth and Sharon Mason left their jobs with an established operator to set up First Class Holidays in a small office in Salford Quays. "Our goal was to give a level of service that just wasn't there back then. From the ordinary to the extraordinary, we had a philosophy of supplying what the customer demanded, with an emphasis on first class service" says MD Paul.
It's a principle that has paid dividends as our company has now won a range of awards, and Paul and Sharon are especially pleased to be 14 times winners of the Destination Canada Best Tour Operator award, voted for by UK Canada Travel Specialists.
Originally offering holidays only to Canada, the company now also specialises in tailor made holidays to the USA, Australia, New Zealand and the South Pacific Islands from a much larger premises facing Old Trafford stadium.
"We've come a long way in 20 years" says Sharon. "But the founding principles of the company still hold strong today."