Careers at First Class Holidays

Careers at First Class Holidays

Looking for an exciting career in travel? At First Class Holidays we are in an exciting phase of growth and are always on the lookout for talented people to join our award-winning team. You'll be working with a friendly team providing excellent service to our clients and industry partners, based in our modern office overlooking the world famous Old Trafford football and cricket grounds in Manchester.

If you are interested in joining a growing company in an exciting industry, with excellent travel opportunities, please see below for our current vacancies or send us your CV with a covering letter detailing your knowledge and experience.

CURRENT JOB OPPORTUNITIES

 

ADMINISTRATION CONSULTANT - DOCUMENTATION DEPARTMENT

A position has arisen within our Administration Department to assist with the production of our high quality, detailed client travel documentation.

All our clients receive a leather bound documentation pack which includes all the necessary information they require for their worldwide holiday.   This includes airline e-tickets, day by itinerary including all arrival & departure information, various vouchers for every service booking, detailed general information, luggage labels and tourist information.

Previous travel experience is preferred not essential. The role will suit anyone with strong administration and accuracy skills.

Key responsibilities of this role include

  • Producing the personalised detailed day by day itinerary
  • Issuing all the necessary travel vouchers (hotels, sightseeing, tour, transfer etc).
  • Issuing Airline tickets (BSP ticketing), including CAT35 fare, Inclusive Tour fares, published airfare
  • Ticket re-issues when arrangements change
  • Monthly report reconciliation for BSP ticket issues
  • Liaising with UK and overseas suppliers to confirm and check final itinerary details
  • Documentation packaging and postal duties
  • Handling all calls from clients and agents regarding their holiday arrangements
  • General Administration duties

Key requirements of this role include

  • Great attention to detail
  • Strong organisational skills
  • Excellent computer skills, including experience of Microsoft Outlook, Word & Excel
  • Must be able to work as part of a team as well as independently
  • Ability to work under pressure, to strict deadlines
  • Excellent communication skills
  • Knowledge of GDS system would be preferred
  • Good geographical knowledge

Location Office based

Hours of work

5 days between Monday – Saturday

Mon to Fri hours - 9am to 5.45pm

Saturdays – 9am to 4pm (Saturdays worked on a rota basis)

Annual Leave 25 days per year, plus all bank holidays

Salary Dependent on experience

To Apply: Please email your CV to careers@fcholidays.com with a covering letter giving details of why you think you may be suited to this role and state your current salary and salary expectations. 

No Agency applications

 

MARKETING EXECUTIVE

A Marketing Executive is required to join the Marketing & Product Team within a highly successful tour operator. The position is key in effectively managing the delivery of the company’s marketing strategy. The role will interface with the product team, in-house design and content team and sales teams to ensure that the company is presenting the brand and portfolio of product in an inspiring way in order to drive sales.

Key Responsibilities:

  • Management and delivery of the marketing strategy
  • Developing relationships and liasing with key partners and managing the delivery of agreed marketing campaigns
  • Management of e-mail and social media marketing/campaigns
  • Tracking and reporting on campaigns to management and partners
  • Manage and maintain website content and development (both product & design)
  • Creation of inspiring on-brand content
  • Maintain the company image library
  • Work with the in-house design team on creative requirements and within tight deadlines
  • Monitoring and reporting on the activities of key competitors
  • Checking and proofing content
  • Communicating campaigns to the sales teams as required

Skills Required

  • A proven track record of managing and delivering marketing campaigns on a number of platforms
  • Excellent attention to detail, highly organised and a track record of juggling multiple tasks and meeting deadlines
  • Excellent copy writing skills with a good understanding of the English language
  • Excellent Excel, Word and Powerpoint skills
  • Experience of In-Design 
  • Good interpersonal skills with a confident ability to communicate with a variety of people of all levels of seniority

The Person

  • Self-motivated and have the initiative and ability to work independently whilst also being a strong team player
  • A keen interest and experience of long-haul travel is preferred

Location Office based

Hours of work Monday – Friday : 9am to 5.45pm.

Annual Leave 25 days per year, plus all bank holidays

Salary Dependent on experience

To Apply  Please email your CV to careers@fcholidays.com with a covering letter giving details of why you think you may be suited to this role, your current salary and salary expectations. 

 

 TAILOR MADE SALES SPECIALIST

We are looking for experienced Tailor Made Sales Specialists to join our growing team based in our office in Manchester.

The ideal candidate will be experienced in selling tailor-made long haul holidays.  Specialist knowledge of one or more of our destinations (Canada, USA, New Zealand and Australia) would be beneficial, along with experience using a GDS and reservations system. 

Previous experience working for a retail travel agent or long haul operator would be an advantage.

Key responsibilities of this role include

  • Create detailed itineraries to exactly suit the customers’ requirements (both telephone and email enquiries)
  • Source varied ground arrangements with overseas suppliers, ensuring your itinerary exactly meets the client’s requirements.
  • Liaising with agents and clients at various stages of the quotation process
  • Use various web based systems to check live availability of products
  • Processing bookings on our in-house system.
  • Offer friendly help & advice in order to achieve good sales

Key requirements of this role include

  • Solid travel background with good geographical knowledge
  • Knowledge of one or more of our destinations would be beneficial
  • Strong selling skills, ability to convert enquiries into sales
  • Excellent communication & customer service skills
  • Ability to use own initiative
  • Accuracy and attention to detail are a must
  • You must be able to work well as part of a team
  • You must be able to work towards a sales target
  • Knowledge of GDS system would be preferred
  • Must be able to work to strict deadlines
  • Sound computer knowledge is essential

Location  Office based

Hours of work

5 days between Monday – Saturday

Mon to Fri hours - 9am to 5.45pm

Saturdays – 9am to 4pm (Saturdays worked on a rota basis)

Annual Leave 25 days per year, plus all bank holidays

Salary Dependent on experience (plus bonus system).

To Apply Please email your CV to careers@fcholidays.com with a covering letter giving details of why you think you may be suited to this role and state your current salary and salary expectations. 

No Agency applications

Talk to us

Talk to our travel team to build your perfect, tailor-made holiday experience.

Call our team on0161 888 5606