Careers at First Class Holidays

Careers at First Class Holidays

Looking for an exciting career in travel? At First Class Holidays we are in an exciting phase of growth and are always on the lookout for talented people to join our award-winning team. You'll be working with a friendly team providing excellent service to our clients and industry partners, based in our modern office overlooking the world famous Old Trafford football and cricket grounds in Manchester.

Established in 1996, award-winning independent UK tour operator, First Class Holidays offers customers an incredible choice of inspirational worldwide holidays to experience the best of Canada, America, Alaska, Australia, New Zealand and more. Carefully designed by experts to suit individual customers, every holiday offers an exceptional level of service. First Class Holidays features a range of holiday types for ultimate bucket-list adventures to see iconic cities, breath-taking landscapes and the world’s most famous landmarks. An exciting range of pre-packaged or tailor-made options are available to suit everyone from self-drive tours, city breaks, cruises, rail journeys and wildlife adventures to luxurious mountain or lakeside lodges & resorts and escorted tours.

If you are interested in joining a growing company in an exciting industry, with excellent travel opportunities, please see below for our current vacancies or send us your CV with a covering letter detailing your knowledge and experience.

View our Recruitment Privacy Policy here

CURRENT JOB OPPORTUNITIES

We are looking for an experienced PPC executive to join our growing team based in our office in Manchester. The ideal candidate will be an analytical person who preferably has travel industry experience. It’s very important the candidate is data driven with a can-do attitude.  

Reporting to the Marketing Manager, the successful candidate needs to be passionate and willing to learn.

Key Responsibilities

  • Plan, optimise, implement and manage paid search campaigns for First Class Holidays.Ensure PPC campaigns are up and optimised according to brief and best practice guidelines
  • Develop near and long-time paid search strategies and campaigns
  • Manage the PPC budget
  • Work with the marketing and product teams to ensure landing pages are effectively optimised for all PPC campaigns to ensure maximum ROI and conversion is possible
  • Perform keyword research and manage all bid management
  • Work with the Marketing Manager to ensure all paid search activity falls in line with the larger search marketing and digital marketing strategy
  • Keep up to date with the latest industry trends
  • Analyse activity and performance of all paid search campaigns and report findings back to the Marketing Manager

Key requirements of this role include

  • 1-2 years of experience in a similar role (preferably client-side)
  • Proven track record in driving successful PPC and paid search campaigns
  • Strong working knowledge of Google Adwords and all paid search platforms
  • Google Adwords certification preferable
  • Strong attention to detail
  • Passion for PPC and digital marketing in general
  • Effective communication and reporting skills
  • Strong track record in managing medium to large-sized budgets
  • Strong numerical and analytical skills
  • Good working knowledge of Google Analytics
  • Effective account management skills

This is a full-time position. Salary is dependent upon experience.

To apply, please email your CV and Covering Letter to careers@fcholidays.com  

Sorry, no agencies.

 

 

We are looking for a talented sales support executive to join our growing team based in our office in Manchester. The ideal candidate will be a confident natural sales person who preferably has travel industry experience. It’s very important the candidate has a sales flair and a can-do attitude. Reporting to the National Sales Manager with a dotted line to the Key Account Manager, with role will be a mixture of administration support for the sales team plus field based account management in the north-west area. 

The successful candidate needs to be personable and hard working.  

Skills Needed for this role

  • Need to have strong sales skills, mainly via telephone and email but also face to face
  • Need to be extremely organised and efficient
  • Good IT and administration ability.
  • Excellent communication skills creating an instant impression
  • Proficient in Excel, Word and PowerPoint Skills
  • Sales focused. Need to have strong sales skills, mainly via telephone and email but also utilised in the field.
  • Needs to be confident and have a good understanding of the travel industry and our products.
  • Must have a full clean driving license and use of own car.


Key requirements of this role include

  • Supporting the field based sales team (reports, presentations etc.)
  • Supporting the key account manager (reports, presentations etc.)
  • Supporting Reservations & After Sales teams to keep them informed on sales activities and initiatives.
  • Account management of some local agents in the north-west area, typically one day a week. 
  • Managing the client database and updating and running regular reports for Senior Management.
  • Supporting First Class Holiday travel trade events.
  • Monitor booking patterns via internal reports to highlight opportunities and trends
  • Make contact with agents via email and telephone to establish and develop relationships
  • Highlight potential opportunities to relevant sales team members
  • General sales administration with an emphasis on database management
  • Customer service / problem resolution
  • Monitor and maintain trade facing social media content with the marketing team


This is a full-time position. Salary is dependent upon experience.

To apply, please email your CV and Covering Letter to careers@fcholidays.com  

Sorry, no agencies.

 

This is the perfect position for anyone who is looking to develop a career in business administration.  

Tasks are varied in this department, duties will include (but are not limited to) the following tasks. 

•    Assisting our After Sales team with the updating of bookings, checking invoices and speaking to customers about their holiday. 
•    Assisting with incoming phone calls from clients (travel agents), suppliers and airlines regarding any aspect of a client holiday. 
•    Reception duties, including greeting any visitors to offices 
•    Assisting our Documentation team to produce high quality travel packs, each one is individually prepared for each of our clients.
•    General Administration duties include stock room control, sending brochures, sending letters, filling and postal duties
•    Full training will be given on all areas of the booking administration, our destinations, brochures, types of holidays and variety of computerised systems we use 

Skills required 

•    Good communication and customer service skills
•    Ability to use own initiative and work well as a team
•    Accuracy and attention to detail is a must
•    GCSE Grade 5 and above / A – C English Language & Mathematics are preferred
•    Good knowledge/experience of Office 365 applications (Excel/Word) preferably IT qualification
•    Enthusiastic and positive approach to learning 
•    Willingness to learn/evolve

This is a full-time position, working 5 days per week.

To apply, please email your CV and Covering Letter to careers@fcholidays.com  

Sorry, no agencies
 

Testimonials

Our Awards

We are very proud that our personal, friendly service and attention to detail has led to us becoming an industry leader in providing tailor-made holidays. We have been recognised throughout the years by winning a number of prestigious awards from within and outside of the travel industry. We won the "Best Operator to Canada" award at the 2017 British Annual Canada Travel Awards for a record 15th time.

Read more