Careers at First Class Holidays

Established in 1996, award-winning independent UK tour operator, First Class Holidays offers customers an incredible choice of inspirational worldwide holidays to experience the best of Canada, America, Alaska, Australia and New Zealand.   We’re in an exciting stage of growth and are truly delighted to be launching our next destination in 2019 – South Africa! 

Carefully designed by experts to suit individual customers, every holiday offers an exceptional level of service. First Class Holidays features a range of holiday types for ultimate bucket-list adventures to see iconic cities, breath-taking landscapes and the world’s most famous landmarks. An exciting range of pre-packaged or tailor-made options are available to suit everyone from self-drive tours, city breaks, cruises, rail journeys and wildlife adventures to luxurious mountain or lakeside lodges & resorts and escorted tours.

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CURRENT VACANCIES

As part of our ongoing growth, we’re looking for someone to help us develop and deliver the ultimate in travel experiences for our high worth clientele.  This new Travel Concierge role will focus on our customers who require the ultimate tailored holiday, whether it be private flights, luxury suites, or private tours, or just the little extras such as baby sitting services, private dining reservations.
The ideal candidate will be accustomed to dealing with high worth clientele. Previous experience of selling luxury holidays and dealing with concierge style arrangements is essential.  You will need to go that extra mile on every booking to ensure that no matter how large or small a client request may be, we will fulfill it. 

This is the perfect opportunity for anyone who is currently working as a luxury travel specialist who wishes to take the next step in their career.
You'll be working within a friendly team based in our modern office overlooking the world famous Old Trafford football and cricket grounds in Manchester.

Key responsibilities of this role include

•    Create and build unique holiday itineraries
•    Offer advice and recommendations to enhance the holiday experience
•    Plan and source all the special requests which will be unique to each enquiry
•    You will be the main point of contact for each client from enquiry stage through to being in touch with the client whilst on holiday to offer advice and assistance where needed. 
•    Deliver excellent professional customer care at every step of the process
•    Have the ability to always exceed client expectation

Key requirements of this role include

•    Solid luxury travel background with good geographical knowledge of our destinations. 
•    Strong selling skills working to targeted sales
•    Excellent communication & customer service skills
•    Ability to lead a small team of staff
•    Accuracy and attention to detail are a must
•    Knowledge of GDS system would be preferred
•    Must be able to work to strict deadlines
•    Sound knowledge of Microsoft applications is needed, including Word, Excel, PowerPoint

This is a full-time position, including some evening & weekend work. 
Salary: Dependent on experience
Location: Office based (Manchester – M32)


To Apply:  Please email your CV to careers@fcholidays.com with a covering letter giving details of why you think you may be suited to this role, your current salary and salary expectations. 
 

No Agency applications.

We are sorry that we are unable to personally respond to all applications.  Only successful applicants will be contacted.
 

We are looking for an experienced Tailor-Made Specialist to join our growing team based in our office in Manchester. 

The ideal candidate will be experienced in selling tailor-made long-haul holidays.  Specialist knowledge of one or more of our destinations (Canada, USA, New Zealand and Australia) would be beneficial.    Previous experience working for a retail travel agent or long-haul operator would be an advantage. 

Key responsibilities of this role include:
•    Create detailed itineraries to exactly suit the customers’ requirements (both telephone and email enquiries)
•    Source varied ground arrangements with overseas suppliers, ensuring your itinerary exactly meets the client’s requirements.
•    Liaising with agents and clients at various stages of the quotation process
•    Use various web based systems to check live availability of products 
•    Processing bookings on our in-house system.
•    Maintaining excellent customer service throughout

Key requirements of this role include:
•    Solid travel background with good geographical knowledge
•    Knowledge of one or more of our destinations would be beneficial
•    Strong selling skills with proven ability to convert enquiries into sales 
•    Excellent communication & customer service skills
•    Ability to use own initiative 
•    Accuracy and attention to detail are a must
•    You must be able to work well as part of a team
•    You must be able to work towards a sales target
•    Knowledge of GDS system (preferably Amadeus) would be preferred
•    Must be able to work to strict deadlines
•    Sound computer knowledge is essential

This is a full-time position, including some evening & weekend work. 

Salary: Dependent on experience
Location: Office based (Manchester – M32)


To Apply:  Please email your CV to careers@fcholidays.com with a covering letter giving details of why you think you may be suited to this role, your current salary and salary expectations. 
 No Agency applications


 

Testimonials

Our Awards

We are very proud that our personal, friendly service and attention to detail has led to us becoming an industry leader in providing tailor-made holidays. We have been recognised throughout the years by winning a number of prestigious awards from within and outside of the travel industry. We won the "Best Operator to Canada" award at the 2017 British Annual Canada Travel Awards for a record 15th time.

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