Job Title: Travel Expert
Business Area: 1st Class Holidays Limited
Location: This role is based out of our office in Manchester - Trafford House, Old Trafford, Manchester, M32 0RS - Easy accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-working.
About us:
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.
The Role:
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Key Responsibilities:
- Handle new enquiries generated from the website & contact direct clients to discuss holiday requirements.
- Create detailed itineraries to exactly suit the customers’ requirements (both telephone and email enquiries).
- Source varied ground arrangements with overseas suppliers, ensuring your itinerary exactly meets the client’s requirements.
- Liaising with direct clients at various stages of the quotation process.
- Use various web-based systems to check the live availability of products.
- Process bookings on our in-house system.
- Maintaining excellent customer service throughout.
About You:
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Skills & Experience:
- Solid travel background with good geographical knowledge.
- Knowledge of at least one or more of our destinations would be beneficial.
- Strong selling skills with proven ability to convert enquiries into sales.
- Excellent communication & customer service skills.
- Ability to use own initiative.
- Accuracy and attention to detail are a must.
- You must be able to work well as part of a team.
- You must be able to work towards a sales target.
- Knowledge of GDS system (preferably Amadeus) would be preferred.
- Must be able to work to strict deadlines.
- Excellent computer knowledge is essential.
What you'll get in return:
• Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
• PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
• FAM Trips Opportunities.
• Casual Dress Code.
• Commission Incentives.
• Free Parking.
• Access to staff travel discount websites.
Contract / Working Hours:
Full-time (38.75 hours per week) Core hours of 08.55am – 5.40pm however flexibility will be required from time to time, 5 days between Monday & Saturday (Sundays during the busy months) based at Trafford House, Old Trafford, Manchester. Please email your CV to [email protected] with a cover letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
