Job Title: Canada & America Specialist
Location: Hybrid (Manchester, M32)
Job Type: Full-time, including occasional evening and weekend shifts
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, America, Australia, New Zealand, Africa, Japan, Southeast Asia, Indian Subcontinent and the Islands. Established 30 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality.
We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels. At First Class Holidays, our core values People, Passion, Expertise, Integrity, and Impact guide everything we do. We put people first, whether it’s our clients or our team, and are passionate about delivering exceptional travel experiences.
With deep expertise in our destinations, we always act with integrity, striving to exceed expectations and make a lasting impact. We are looking for an experienced Canada & America Specialist to join our dedicated Reservations team. This is an exciting opportunity for a knowledgeable travel professional with a passion to create tailor-made, high-quality travel experiences for our clients.
Key Responsibilities:
• Design bespoke travel itineraries, tailored to meet customer requirements, based on both phone and email enquiries.
• Convert enquiries into confirmed bookings by leveraging your in-depth product knowledge and sales abilities.
• Provide expert guidance and advice to clients and agents, ensuring clear communication throughout the entire booking process.
• Maintain a high level of customer service and attention to detail, ensuring each client’s expectations are exceeded.
• Meet and exceed sales targets.
Essential Skills and Experience:
• A strong background in travel, with specialised knowledge of Canada and the USA would be preferred.
• Excellent communication skills, with the ability to engage professionally with clients, agents, and colleagues.
• Proven ability to deliver exceptional customer service and exceed client expectations.
• Self-motivated, detail-oriented, and able to manage multiple tasks effectively while maintaining accuracy.
• A driven approach to meeting sales targets, with the confidence to close sales and upsell effectively.
• Proficiency with computer systems and office software to manage bookings, communications, and administrative tasks efficiently.
This is a full-time role, offering a hybrid work model from our Manchester office (M32).
How to Apply:
To apply, please send your CV and a cover letter to [email protected] along with your current salary and salary expectations.
