Job Title: Quality Executive
Location: Hybrid/ remote based on a radius policy (Manchester, M32)
Job Type: Full-time
Salary: Dependent on experience
We are looking for a Quality Executive to join our Operations team.
At First Class Travel Group, our core values People, Passion, Expertise, Integrity, and Impact guide everything we do. We put people first, whether it’s our clients or our team, and are passionate about delivering exceptional travel experiences. With deep expertise in our destinations, we always act with integrity, striving to exceed expectations and make a lasting impact.
Key Responsibilities
- Check all bookings before confirmation, invoicing, and ticketing.
- Produce accurate booking confirmations, invoices, and travel documents.
- Work with the team to resolve any booking queries and/or documentation errors.
- Support the Customer Service team as and when required to help with any issues, travel queries (Post Travel).
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Help improve quality control processes and the overall customer journey.
Skills and Personal Qualities
- Excellent attention to detail.
- Strong customer-service skills.
- Good organisation and time management.
- Ability to prioritise and meet deadlines.
- Calm and professional under pressure.
- Confident problem-solving and decision-making.
- Able to work independently and as part of a team.
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Proactive, flexible and willing to support colleagues.
How to Apply:
To apply, please send your CV and a cover letter to [email protected] along with your current salary and salary expectations.
We look forward to hearing from you!
