Job Title: Travel Specialist
Location: Hybrid/ remote based on a radius policy (Manchester, M32)
Job Type: Full-time, including occasional evening and weekend shifts
Salary: Dependent on experience
We are looking for an experienced Travel Specialist to join our dedicated Reservations Sales team. This is an exciting opportunity for a knowledgeable travel professional with a passion to create tailor-made, high-quality travel experiences for our clients.
At First Class Holidays, our core values People, Passion, Expertise, Integrity, and Impact guide everything we do. We put people first, whether it’s our clients or our team, and are passionate about delivering exceptional travel experiences. With deep expertise in our destinations, we always act with integrity, striving to exceed expectations and make a lasting impact.
In this role, you will be responsible for guiding clients through every step of their journey. You will offer expert advice, manage enquiries, and work closely with both clients and agents to ensure smooth communication and a seamless booking process. Your attention to detail, customer-focused approach, and ability to meet sales targets will be key to your success.
Key Responsibilities:
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Design bespoke travel itineraries, tailored to meet customer requirements, based on both phone and email enquiries.
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Convert enquiries into confirmed bookings by leveraging your in-depth product knowledge and sales abilities.
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Provide expert guidance and advice to clients and agents, ensuring clear communication throughout the entire booking process.
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Maintain a high level of customer service and attention to detail, ensuring each client’s expectations are exceeded.
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Meet and exceed sales targets.
Essential Skills and Experience:
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A strong background in travel, with specialised knowledge of multiple destinations would be preferred.
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Excellent communication skills, with the ability to engage professionally with clients, agents, and colleagues.
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Proven ability to deliver exceptional customer service and exceed client expectations.
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Self-motivated, detail-oriented, and able to manage multiple tasks effectively while maintaining accuracy.
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A driven approach to meeting sales targets, with the confidence to close sales and upsell effectively.
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Proficiency with computer systems and office software to manage bookings, communications, and administrative tasks efficiently.
How to Apply:
To apply, please send your CV and a cover letter to [email protected] along with your current salary and salary expectations.
We look forward to hearing from you!
